notonthehighstreet.com customer service
How Can We Help?
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Order Queries
- How do I contact the Seller?
- How do I upload photos for my order?
- My order hasn't arrived, what can I do?
- I have a question about this specific product...
- How do I edit the address or details of my order?
- My order was duplicated! Help!
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My Account
- I used Guest Checkout and need to contact the Seller, how do I do this?
- How do I unsubscribe from marketing emails?
- I'd like to delete my account
- Where can I see my proof?
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Returns & Refunds
- What is your returns policy?
- My item arrived faulty, what do I do?
- I used Guest Checkout and I want to return an item. How do I do this?
- How do I cancel my order?
- How can I return a gift that someone has bought for me?
- When will I be refunded?
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Promo Codes
- I forgot to apply my promo code
- Can I apply more than one promo code?
- Why doesn’t my promo code work?
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Payments
- How do I make an additional payment on an existing order?
- I placed an order and I have been charged twice
- Why does my payment need to be verified when paying with credit or debit card?
- I am not based in the UK, can I have the VAT refunded?
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Gift Vouchers
- Where do I enter my gift voucher code?
- My gift voucher code isn't working, what can I do?
- What happens if I lose my gift voucher?
- Do gift vouchers have an expiry date?
- Can I use more than one gift voucher in a single transaction?
- Can I buy a gift voucher with PayPal?
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Delivery
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Corporate Gifting
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Other
- Silver Care
- Feedback
- I'd like to change the review I left for my item
- I’d like to leave feedback but I haven’t received an email yet
- Charity enquiries
- How do I contact you?
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What payment options do you accept?
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Klarna
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PayPal
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