Please check our returns policy to ensure your gift is returnable. If your gift is returnable, please follow the below steps:
If you don't want the purchaser of your gift to know that you wish to return their gift, just get in touch with us here. We’ll need the email address assigned to the order or the order number for your gift, so we can locate the order and notify the Seller it was bought from.
We can then arrange for an exchange (you can only exchange items for other items provided by the same seller) or for a gift voucher to be sent to you so you can purchase anything else you like.
We would ask that you package the item up and send it back to the Seller within 14 days of letting us know that you want to return the product, please do not return items to Not On The High Street. We recommend you use a signed-for delivery service with proof of postage, please note that you’ll have to bear the cost and responsibility of returning the product.
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