Our feedback provider, Feefo, sends emails to request feedback approximately 14 days after your order has been dispatched.
They’ll ask you for your feedback, and these then form the reviews you see on our website.
If this time has already passed and you still haven't received an email from Feefo, please get in touch with us via the submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
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