No problem at all. If there’s something you’re unsure of, the first port of call is to contact our product experts - our Sellers! Just a heads up, you'll need to be signed into your Not On The High Street account to enquire.
It is worth noting that Customers are unable to send images to Sellers via this function. Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
To open an enquiry using the 'Contact brand' button at the bottom of the relevant product page. It'll look like this:
Via Web
Via App
Our Sellers should respond to you directly within 72 hours. You’ll be notified by email, so please keep an eye on your spam or junk folders (just in case it’s hidden in there). To ensure you receive all our emails, simply add donotreply@notonthehighstreet.com to your address book.
Please note, we do not hold any additional information regarding any of the items sold by our Sellers, other than what is included on their product page.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.