If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Seller to let them know that you wish to cancel the order. Please note that if your order has been accepted and is personalised, the Seller may have begun to create your order and may not be able to cancel?
You can contact the Seller by following the below steps:
Registered Account Purchase
If you completed your order using a registered account, please follow this link to the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest Users
If you have completed your order via Guest Checkout, you can contact the Seller by your Order Summary Page located within your order confirmation email.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
Response time from the seller
Our Sellers should respond within 24 hours to order enquiries but response times may vary depending on their own working hours.
Still need some help?
If you are having trouble contacting the Seller, you can send us an email here and we will get back to you as soon as possible. Please note, we may not be able to cancel your order, if this has been accepted by the seller.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.