If you have entered the incorrect delivery address and need to update it, you will need to contact the Seller to let them know. Please note that if you have received a dispatch confirmation, your order may have already been dispatched. If your order has been dispatched to the wrong address and it is lost, a new order will need to be placed at your expense.
If you have purchased multiple orders under one checkout, please be sure to contact all of the relevant Sellers with your new delivery address.
It's important to remember to amend your incorrect delivery details in your account under 'My Details' to ensure this doesn't happen again in future.
To contact the Seller, please follow the steps below:
Registered Users
If you completed your purchase using your registered Not On The High Street account, please sign in to your account, click 'My Account' - ' My Orders'. Here you'll find all of your orders linked to your registered account. In your account, please find the relevant order and click the CONTACT THE SELLER button.
Guest Users
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly. Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.