To change details of your order, including to edit your delivery address, correct the personalisation details or to cancel the order altogether, you will need contact the seller directly to see if they are able to do this?
Registered Account Users
If you have completed your purchase using a registered account, please follow this link to the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest Users
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to your account; therefore, you won't be able to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form with all of the relevant details, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
Response time from the Seller
Our Sellers should respond within 1 working day to order enquiries, but response times may vary depending on their own working hours.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
If you didn't find what you were looking for here, you may wish to visit our FAQ's, where you can find lots of helpful articles.