To change details of your order, including to edit your delivery address, correct the personalisation details or to cancel the order altogether, you will need contact the seller directly to see if they are able to do this?
Registered Account Users
If you have completed your purchase using a registered account, please follow this link to the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest Users
If you have completed your order via Guest Checkout, you can contact the Seller by your Order Summary Page located within your order confirmation email.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
Response time from the seller
Our Sellers should respond within 24 hours to order enquiries but response times may vary depending on their own working hours.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Still need some help?
If you are having trouble contacting the seller, you can send us an email here and our customer service team will be happy to help you.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.