If you have forgotten to apply an active promo code to your order, we will review your order and apply it retrospectively.
To make sure you get your discount, please double-check that your order meets the requirements listed in the promotion terms and conditions.
Once confirmed, please contact us with your order number, the email address used to place the order and the promo code you wished to apply. Providing the code is applicable to your order, we can arrange a refund for the total discount you should have received (excluding delivery charges).
We have a dedicated Customer Service team available via email to support our customers directly. Please complete the submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.