When a transaction is completed through our website, the total checkout amount is pre-authorised on your card by your bank. This means instead of actually debiting funds from your account, we just put a ‘hold’ on them. The payment is only taken once the order’s been accepted by the seller.
If your order includes products from more than one of our sellers, the payments will be taken at different times. It may be because of this process that your statement is showing the transactions differently to how you’d expected.
If an order is declined or cancelled for any reason, the funds will automatically be released back to your payment method. This usually takes no more than five working days, depending on your bank's procedures.
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