What is the file limit for uploading one photo/PDF file to my order?
The file size limit for one photo or file is 24MB. If your file size exceeds this amount, you will need to upload an alternative or smaller file size of the image/file you are attempting to upload.
Can I upload multiple photos/PDF files at once?
Yes, from your My Orders page, select the Contact Seller button attached to the order you wish to send your images/files to. From here you will be able to attach multiple photos/PDF files to your order. Please note if the total multiple file size exceeds 24MB, your files will not be added to your order and you will need either reduce the size of your files or upload these individually.
Can I upload multiple photos/PDF files using and Android device?
No. When uploading photos/PDF files using an Android device, you will need to upload these individually, ensuring these to not exceed the 24MB file limit.
For more information on how to upload a photo/PDF file to your order, please click here.
Still need some help?
If you are still having trouble uploading your photos, you can send us an email here and we will get back to you as soon as possible.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.