We're sorry to hear that your order may not have arrived. The quickest way to find out where your order is is to contact the Seller (the small business that made and dispatched your order) directly.
You can contact the Seller directly via one of the options below:
Registered User Purchase
If you completed your order using your registered account, please sign into your Not On The High Street account, visit the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Guest User Purchase
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
Please provide your order details confirming your full delivery address, and we'll get to work straight away.
Response time from our Sellers
Our sellers should respond within 1 working day, but response times may vary depending on their own working hours.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.