We're sorry to hear that your order may not have arrived. The quickest way to find out where your order is, is to contact the seller (the small business who made and dispatched your order) directly.
You can contact the seller directly via one of the options below:
Registered User Purchase
If you completed your order using your registered account, please click this link to visit the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Guest User Purchase
If you have completed your order via Guest Checkout, you can contact the Seller by your Order Summary Page located within your order confirmation email.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history. Or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
Response time from our Sellers
Our sellers should respond within 24 hours, but response times may vary depending on their own working hours.
Still need some help?
If you are having trouble contacting the seller, you can send us an email here and our customer service team will be happy to help you.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.