If you have paid for a delivery service which is tracked and you have received a confirmation email that your order has been dispatched by the seller, you will be able to track your order from your confirmation email.
Simply locate your dispatch confirmation and click on the tracking link located within the email. From here you will be able to see an update on your delivery.
All order confirmation emails come from donotreply@notonthehighstreet.com and from time to time may land in your Spam/Junk folder, so please do check.
Do not have a tracking reference/or not received a dispatch email confirmation?
If you do not have a tracking reference and/or not received a dispatch email confirmation, the quickest way to find out where your order is, is to contact the seller (the small business who made your order). This can be done in the following ways:
Registered User Purchase
Follow this link to the 'My Orders' section of the website and click the Contact Seller button attached to your order.
Guest User Purchase
If you have completed your order via Guest Checkout, you can contact the Seller by your Order Summary Page located within your order confirmation email.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.