We hope that every purchase will reach you in a perfect condition but in the rare case it doesn't, please get in touch with the Seller to let them know. Please ensure you provide the Seller with photographs, clearly showing the fault. The seller will then update you directly on what the next steps are in terms of a replacement or refund of your item.
You can contact the Seller directly by following one of the below steps:
Registered Account Purchase
If you completed your order using a registered account, please follow this link to the 'My Orders' section of your account and click the Contact Seller button attached to your order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest User Purchase
If you completed your order via Guest Checkout, you can contact the Seller by your Order Summary Page located within your order confirmation email.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
Still need some help?
If you are having trouble contacting the seller, you can send us an email here and our customer service team will be happy to help you.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.