If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Seller to let them know that you wish to cancel the order. Please note that if your order has been accepted and is personalised, the Seller may have begun to create your order and may not be able to cancel. Once a personalised order has been accepted, it will not be possible to cancel the order due to the personalised nature of the order.
You can contact the Seller by following the below steps:
Follow this link to the 'my orders' section of the website and click the Contact Seller button attached to your order.
Guest Users
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.