Here at Not On The High Street, it's possible to order from multiple Sellers in one checkout; therefore, we utilise a dual-reference system. This means that when you check out, you will have a checkout number, and then, when the order is accepted by the individual Seller, you'll be notified of the order number.
The checkout number is a summary of all the items you’ve ordered in one transaction, while the order numbers show the details of the item(s) you purchased from each individual Seller.
When a transaction is completed through our website, the total amount is pre-authorised on your card. This means instead of actually debiting funds from your account, we just put a ‘hold’ on them. The payment is only taken once the order’s been accepted by the Seller.
If your order includes products from more than one of our Sellers, the payments will be taken at different times. It may be because of this process that your statement is showing the transactions differently from how you’d expected.
Rest assured, you have not been charged twice, nor has the order been duplicated.
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