If you have a question about or need to update your order. You can contact the Seller directly by following one of the steps below. Our Sellers should respond to all order-related enquiries within 1 working day.
Registered Account Purchases
If you completed your purchase using your registered account, please sign in to your Not On The High Street account, and go to the 'My Orders' section of your account and click the CONTACT SELLER button attached to the relevant order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest User Purchases
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. There are two options to contact us: either via the Submit a request form or email info@notonthehighstreet.com, where our friendly team will be on hand to help. You can also check to see if our live chat is available.
Additionally, we provide an interactive chatbot located at the bottom right of our website for immediate assistance.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.