How to contact a Seller about your order
If you have questions about or need to update your order, the quickest way to resolve your enquiry is to contact a relevant Seller (the small business who made your order). You can do this by following one of the options below:
Follow this link to the 'my orders' section of the website and click the Contact Seller button attached to your order.
Guest Users
If you checked out as a guest you can contact the Seller from your Order Summary Page. Locate your order confirmation email and here you'll find a link to your personal order summary page. From here you'll be able to contact the seller and view updates on your order, including dispatch and delivery updates. You can find more information on Guest Checkout here
How to contact a Seller with a question about a product
If you have not made a purchase but have a question about a specific product, you can find information here on how to contact the seller with your question. Please note, we do not hold any additional information regarding any of the items sold by our sellers.
Our Sellers usually respond within 24 hours to order enquiries but response times may vary depending on their own working hours.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.