The quickest way to find out where an overdue order is, is to contact the Partner (the small business who made your order) directly. This can be done in the following ways:
- Follow this link to the 'my orders' section of the website and click the ask seller a question button attached to your order.
- Navigate to one of the Partner's product pages and click the 'Ask Seller' button found under the product name and delivery estimates.
- Look for the following button in your order confirmation email:
Royal Mail have informed us that they are currently running two deliveries each day, so it is worth waiting for the second post of the day before chasing overdue orders.
Remember that tracking information with the courier of your parcel may only be available if the Partner offers this service or if you paid for a tracked service specifically.
The Partner may want to confirm that they sent your order to the correct address, so do confirm the correct delivery address if requested.
Please be sure to add firstname.lastname@example.org to your email inbox, as Partner responses will come from here.
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