If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty. See our returns policy for more information. We always try to ensure that the images of products on our website are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.
You can always contact the Partner – the small business that made your item – to ask them questions or ask for their advice on how best to proceed if you have an issue. They should respond to you directly, usually within 24 hours. To receive and respond to their messages please log into your account, visit the 'my orders' section and use the 'Contact the seller' button, or just follow the link below to log in:
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