If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty. Please read our returns policy for more information.
We always ask our Seller to try and ensure that the images of their products listed on our website, are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.
You can always contact the Seller to ask them questions or ask for their advice on how best to proceed if you have an issue. You can find more information on how to contact a Seller here.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.