If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Seller to let them know that you wish to cancel the order. Please note that if your order has been accepted and is personalised, the Seller may have begun to create your order and may not be able to cancel.
You can contact the Seller by following the steps:
Registered Account Purchase
If you completed your order using a registered account, please sign into your Not On The High Street account, go to the 'My Orders' section and then click the Contact Seller button attached to your order.
Please be sure to add donotreply@notonthehighstreet.com to your email inbox, as responses from the seller will come from here and from time to time may land in your Spam/Junk folder.
Guest Users
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
Response time from the seller
Our Sellers should respond within 1 working day to order enquiries, but response times may vary depending on their own working hours.
Please note that we may not be able to cancel your order depending on the status of the order. If the order has been accepted by the Seller, it is down to their discretion if they're able to cancel at this stage.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.