If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Partner – the small business that made or sourced your order – to let them know that you wish to cancel the order by either:
- Signing in to your account, clicking ‘my account’ at the top of the page on desktop or at the bottom of the page on mobile, clicking ‘my orders’ within this menu, picking the order you want to cancel and then clicking on ‘contact the seller’; OR
- going to our 'customer contact' page and requesting Notonthehighstreet's customer service team request this for you. Due to opening hours and volume, this could cause a delay.
If your order has already been dispatched or you've received it, please see How do I return my order?
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