How to contact a Partner about your order
If you have questions about your order, the quickest way to resolve your enquiry is to contact a relevant Partner (the small business who made your order). You can do this by following one of the two options below:
- Follow this link to the 'my orders' section of the website and click the ask seller a question button attached to your order.
- If you checked out as a guest user, navigate to the relevant product pages and click the 'Ask Seller' button found under the product name and delivery estimates. Please remember to include the order number(s) from your confirmation email.
Our Partners normally respond to you within 24 hours however we ask for your understanding and patience during these unprecedented times.
If you have any other queries then you may wish to contact Notonthehighstreet Customer Services directly.
How to chat with Notonthehighstreet
Between 09:00 and 16:30, Monday to Friday, you can chat with our friendly team by tapping the 'chat' button in the bottom right of your screen. They can answer any questions you have in next to no time!
You can send us an email at firstname.lastname@example.org and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing then please contact the Partner directly.
You can call us between 08:00 and 18:00, Monday to Friday on 0203 318 5115. We are also open on Saturdays from 08:30 to 17:00.
Our New Year operating hours
We'll be closed on New Year's Day but we'll be back online ready to help on Saturday 2nd January 2021.
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