How to contact a Seller about your order
Our Sellers usually respond within 24 hours to order enquiries, so please contact them if you have not already. Please note that response times may vary depending on their own working hours.
If you have questions about or need to update your order, the quickest way to resolve your enquiry is to contact a relevant Seller (the small business who made your order). You can do this by following one of the options below:
Follow this link to the 'My Orders' section and click the Contact Seller button attached to your order.
If you completed your purchase as a guest and do not have an account, you can contact the Seller from your Order Summary Page. Locate your order confirmation email and here you'll find a link to your personal order summary page. From here you'll be able to contact the seller and view updates on your order, including dispatch and delivery updates. You can find more information on Guest Checkout here
How to contact a Seller with a specific question about a product
If you have not made a purchase but have a question about a specific product, you can find information here on how to contact the seller with your question. Please note, we do not hold any additional information regarding any of the items sold by our sellers.
Visit our FAQ's here, for more helpful articles on common customer queries. Our frequently visited articles are listed below:
How Do I Upload a Photo To My Order?
How to contact Not On The High Street
If you have any other queries then you may wish to visit our FAQ's where you can find lots of helpful articles and may be able to resolve your query much quicker.
If you can not find a resolution within our FAQ's, you can send us an email and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing, please contact the Seller directly via your Not On The High Street account or via your order summary page if you have used Guest Checkout
Does your order require an additional payment?
If you need to upgrade your delivery service or add something more to your order you may be required to make an additional payment
Please contact us via email with your mobile number and order number and we'll arrange to take your payment over the phone with one of our friendly Customer Service agents.
Monday to Friday 0900 - 1730
Saturday between 0830 - 1700
(Excluding Public Holidays and Christmas Eve).
How to opt out of Not On The High Street marketing
You can amend what marketing you receive from us in your account. You can do this by following the below steps.
Log in to your account and head to 'My marketing preferences'. Here you can make the necessary amendments and just remember to click save.
Alternatively you can send us an email to email@example.com and we will process your request and remove you from our mailing lists. We ask that only unsubscribe requests be sent to this email address.
Please note: should you wish to delete your account with us these requests will need to be made via the our contact form and you will be able to submit your request under the subject enquiry 'Delete my account'.
Are you interested in joining Not On The High Street as a Partner seller?
Yay! We can't wait to hear more about you. Click here to tell us more about who you are and we'll make sure the right team reaches out to you soon.