How to contact a Seller about your order
If you have questions about or need to update your order, the quickest way to resolve your enquiry is to contact a relevant Seller (the small business who made your order). You can do this by following one of the options below:
Registered Users
Follow this link to the 'My Orders' section and click the Contact Seller button attached to your order.
Guest Users
If you completed your purchase as a guest and do not have an account, you can contact the Seller from your Order Summary Page. Locate your order confirmation email, and here you'll find a link to your personal order summary page. For a step by step guide on how to do this, please click here.
Response time from our Sellers
Our Sellers should respond within 24 hours to order enquiries, but response times may vary depending on their own working hours.
Visit our FAQ's here, for more helpful articles on common customer queries. Our frequently visited articles are listed below:
How Do I Upload a Photo To My Order?
How Do I Make An Additional Payment?
I have a question about a specific product?
How to contact Not On The High Street
If you can not find a resolution within our FAQ's, you can send us an email here, and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing, please contact the Seller directly.
Opening Hours
Monday to Friday 0900 - 1730
Saturday between 0830 - 1700
(Excluding Public Holidays and Christmas Eve).
Are you interested in joining Not On The High Street as a Partner seller?
Yay! We can't wait to hear more about you. Click here to tell us more about who you are, and we'll make sure the right team reaches out to you soon.
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