How to contact Not On The High Street
Service Update 25/11/22: Our current average email reply time is 24 hours.
- Email Us - You can send us an email and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing, please contact the Partner directly via your notonthehighstreet account or, if you checked out as a guest, using the 'Contact Seller' button via the relevant product page.
- Live Chat - Our friendly Customer Service team are also available to contact via live chat Monday-Friday 9-5pm. Click the 'Support Button' at the bottom right of your window to start a new chat today.
Does your order require an additional payment?
If you need to upgrade your delivery service or add something more to your order you may be required to make an additional payment
Please contact us via email or live chat with your mobile number and order number and we'll arrange to take your payment over the phone with one of our friendly Customer Service agents.
Monday to Friday 0900 - 1730
Saturday between 0830 - 1700
(Excluding Public Holidays)
How to contact a Partner about your order
If you have questions about your order, the quickest way to resolve your enquiry is to contact a relevant Partner (the small business who made your order). You can do this by following one of the two options below:
- Follow this link to the 'my orders' section of the website and click the ask seller a question button attached to your order.
- If you checked out as a guest user, navigate to the relevant product pages and click the 'Ask Seller' button found under the product name and delivery estimates. Please remember to include the order number(s) from your confirmation email.
Our Partners normally respond to you within 24 hours however we ask for your understanding and patience during these unprecedented times.
If you have any other queries then you may wish to contact Notonthehighstreet Customer Services directly.
Are you interested in joining Notonthehighstreet as a Partner seller?
Yay! We can't wait to hear more about you. Click here to tell us more about who you are and we'll make sure the right team reaches out to you soon.