Need some help with your order? Our Sellers are here to help!
If you have questions about or need to update your order, the quickest way to resolve your enquiry is to contact the relevant Seller (the small business that is making your order). You can do this by following one of the options below:
Registered Purchase Users
If you completed your purchase using your registered Not On The High Street account, please sign in to your account, click 'My Account' - ' My Orders'. Here you'll find all of your orders linked to your registered account. In your account, please find the relevant order and click the CONTACT THE SELLER button.
Guest Purchase Users
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly. Don't worry - our Customer Service team can take care of contacting them for you. Not On The High Street has a dedicated Customer Service team available via email to support our customers directly. There are two options to contact us: either via the Submit a request form or email info@notonthehighstreet.com, where our friendly team will be on hand to help. You can also check to see if our live chat is available.
Response time from our Sellers
Our Sellers should respond within 1 working day, but response times may vary depending on their own working hours. You'll get an email notification as soon as they respond.
Please note: All order communication emails come from donotreply@notonthehighstreet.com and may fall into your spam folder, so please do check there.
Uploading Photos To Your Order
If you need to upload a photo to your order, we suggest that, to avoid any delays in the delivery of your order, you send these to the Seller directly. Of course, if you have a guest account, our Customer Service team will send your images on your behalf as a matter of priority.
Looking for something else?
Visit our FAQ's here, for more helpful articles on common customer queries. Our frequently visited articles are listed below:
How Do I Upload a Photo To My Order?
My Order Hasn't Arrived, What Do I Do?
How Do I Make An Additional Payment?
I have a question about a specific product?
Are you interested in joining Not On The High Street as a Partner seller?
Yay! We can't wait to hear more about you. Click here to tell us more about who you are, and we'll make sure the right team reaches out to you soon.