This is because guest checkout bypasses the registration process and creates a guest account for you. Guest accounts are unable to access your orders or contact the Seller.
If you completed your purchase as a guest and your order isn't linked to a registered account, you won't have access to contact the Seller directly.
Don't worry - we have a dedicated Customer Service team available via email to support our customers directly. Please submit a request form, and our friendly team will be on hand to help. Once submitted, please verify your email to ensure your enquiry reaches us securely. You'll need to click the confirmation link we send to your inbox. (Please check your spam folder)
You can also check whether our live chat is available.
If you didn't find what you were looking for here, you may wish to visit our FAQ's, where you can find lots of helpful articles.