We love to hear your feedback, and comments about the Site are welcome. To leave feedback, please contact us though our contact page.
And while we never want a customer to feel the need to raise a complaint, complaints about a specific Partner, product, or experience should be directed to the seller concerned in the first instance. You can do this by going to ‘my orders’ and clicking ‘contact the seller’. We will of course always be happy to assist with any issues that you're unable to resolve with the Partner directly.
In the unlikely event that neither of these is successful, the European 'Online Dispute Resolution Platform' can be accessed by following the link: http://ec.europa.eu/odr.