Please check our returns policy first, to ensure your order is returnable.
If your order is returnable, you can contact the seller directly via your Order Summary Page to arrange your return.
Simply locate your order confirmation email and here you'll find a link to your personal order summary page.
On your order summary page you will see a Contact Seller button located at the top. Click this link to begin contacting the seller.
Once you click the Contact Seller button you will be prompted to log in, if you are already a registered customer or to create a new account.
We highly recommend logging into your account, as this will automatically connect your guest order to your order history or registering a new account, as this will make future communications between yourself and the seller much easier and you will be able to upload photos etc.
Our sellers aim to respond to customer enquiries within 24 hours.
Still need some help?
If you are having trouble contacting the seller, you can send us an email here and our customer service team will be happy to help you.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.