Where's My Order?
How do I edit my order?
How do I contact the Partner?
- How do I make an additional payment on an existing order?
- I placed an order and I have been charged twice
- VAT enquiries
- Why does my payment need to be verified when paying with credit or debit card?
- I am not based in the UK, can I have the VAT refunded?
- If an error page appears, how do I know if my order has been successful?
Returns / Cancellations
- What is your returns policy?
- How do I cancel my order?
- How can I return a gift that someone has bought for me?
- When will I be refunded?
- Have my returned items been received?
- My item arrived faulty, what do I do?