I have already placed an order

Where's My Order?

• I don't have an account or checked out as a guest via PayPal Express but need to contact the Partner who sold the item. How do I do this?
• My order is overdue, can I track it?
• I’ve entered the wrong address, what do I do?

How do I edit my order?

• How do I edit the address or details of my order?
• I didn't create an account when I placed my order, how can I access it now?
• How do I upload photos for my order?
• Who do I contact if I have an enquiry about my order?

How do I contact the Partner?

• Where can I see my proof?
• How do I contact the people who sell through notonthehighstreet?
• I have received a gift and I have a question about the item

Payments

• How do I make an additional payment on an existing order?
• I placed an order and I have been charged twice
• VAT enquiries
• Why does my payment need to be verified when paying with credit or debit card?
• I am not based in the UK, can I have the VAT refunded?
• If an error page appears, how do I know if my order has been successful?

Returns / Cancellations

• What is your returns policy?
• How do I cancel my order?
• How can I return a gift that someone has bought for me?
• When will I be refunded?
• Have my returned items been received?
• My item arrived faulty, what do I do?

See all 11 articles

Feedback

• I'd like to change the review I left for my item
• I’d like to leave feedback but I haven’t received an email yet
• How can I leave feedback for an item I've bought from notonthehighstreet?