If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Seller to let them know that you wish to cancel the order. Please note that if your order has been accepted and is personalised, the Seller may have begun to create your order and may not be able to cancel?
You can contact the Seller by following the below steps:
Follow this link to the 'my orders' section of the website and click the Contact Seller button attached to your order.
Guest Users
If you checked out as a guest you can contact the Seller from your Order Summary Page. Locate your order confirmation email and here you'll find a link to your personal order summary page. From here you'll be able to contact the seller and view updates on your order, including dispatch and delivery updates. You can find more information on Guest Checkout here
If your order has already been dispatched or you've received it, please see check our Returns Policy, to see if you are able to return your order. If your order is returnable, you can find more information on how to do this in our How do I return my order? article.
If you are having trouble contacting the Seller, you can send us an email and we will get back to you as soon as possible. We aim to respond to all emails within 24 hours; if time is pressing, please contact the Seller directly.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.