Contacting the Partner is by far the quickest possible way to resolve your issue, as they're the small creative business who made your order. To do so when you’ve checked out as a guest using PayPal Express, simply:
- Note your order number, which can be found in the order confirmation email you received (to the email address linked to your PayPal account, check your junk or spam folders if it's not arrived).
- Find the product you ordered on notonthehighstreet.
- Use the 'Ask seller' button to ask the seller directly.
- Be sure to include your order number.
If you already have an account and want to ask the Partner of your orders a question, see how in this article.