If you don't want the purchaser of your gift to know that you wish to return their gift, just get in touch with us. We’ll need the email address assigned to the order or the order number for your gift so we can locate the order and notify the Partner it was bought from. (Our Partners are the small creative businesses who sell on our site.)
We can then arrange for an exchange (you can only exchange items for other items provided by the same seller) or for a gift voucher to be sent to you so you can purchase anything else you like.
We would ask that you package the item up and send it back to the Partner within 14 days of letting us know that you want to return the product, please do not return items to notonthehighstreet. We recommend you use a signed-for delivery service with proof of postage, please note that you’ll have to bear the cost of returning the product.