We hope that every purchase will reach you in a perfect condition but in the rare case it doesn't, please get in touch with the Partner to let them know. Our Partners are the small creative businesses who sell through notonthehighstreet.
To get in direct contact with the relevant Partner, visit the 'my orders' section and use the 'Contact the seller' button or just follow the link below and log in:
You can also find the option to contact the relevant Partner in the confirmation email you received when ordering.
It’s necessary to include as much information as you can about the issue and if possible also provide some pictures that show any damage to the product and where relevant, the external packaging. Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won't affect any refund you may be entitled to.
Our Partners aim to respond to all enquiries within 24 hours and will let you know how best to proceed. Should you still require assistance after contacting the Partner, please do contact us directly.