We hope that every purchase will reach you in a perfect condition but in the rare case it doesn't, please get in touch with the Seller to let them know. You can do this by following the below steps:
Follow this link to the 'my orders' section of the website and click the Contact Seller button attached to your order.
Guest Users - If you checked out as a guest you can contact the Seller from your Order Summary Page. Locate your order confirmation email and here you'll find a link to your personal order summary page. From here you'll be able to contact the seller and view updates on your order, including dispatch and delivery updates. You can find more information on Guest Checkout here
You can also find the option to contact the relevant Seller in the confirmation email you received when ordering.
It’s necessary to include as much information as you can about the issue and if possible also provide some pictures that show any damage to the product and where relevant, the external packaging. Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won't affect any refund you may be entitled to.
Our Sellers aim to respond to all enquiries within 24 hours and will let you know how best to proceed.
Should you still require assistance after contacting the Seller, please do contact us directly.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.