Unfortunately, some items are non-cancelable and non-refundable:
- Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can't be resold due to a bespoke element.
- Perishable products, like food or flowers (dried flowers are returnable).
- Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics.
- Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
You can read more about our return policy here.
If you didn't find what you were looking for here, you may wish to visit our FAQ's where you can find lots of helpful articles.