Christmas pop-up shop returns
If you bought something from one of our Christmas pop-up shops (at Waterloo Station or London Bridge Station) which is now faulty and would like to return it, please read on.
Goods purchased online from notonthehighstreet.com cannot be returned via our pop-up postal returns online portal. To return goods purchased online from notonthehighstreet.com, please follow our standard Returns Policy.
To return faulty pop-up shop purchases via our pop-up postal returns online portal, please follow these six simple steps:
Step 1: Visit our postal returns online portal HERE, and follow the instructions to tell us you wish to return your purchase(s).
Step 2: Input your details and provide the reason for your return.
Step 3: Print your returns label and attach it to the packaging.
Step 4: Pack the goods in secure packaging and seal the parcel.
Step 5: Return the parcel to the returns address listed on the returns label no later than 14 days after the day on which you communicate your decision to cancel.
Step 6: Post the goods.
It’s always a good idea to keep the proof of postage until your return has been processed. Items returned without proof of postage are sent at your own risk.
Goods returned and received via this portal will be sent back to us and inspected. A refund or exchange will be issued in accordance with the return reason and condition of the goods. You will receive an automated email confirming the details of your refund.
Returns must be accompanied with a proof of purchase (receipt or e-receipt), documentation (in the parcel) as to the reasons for the return, and your personal details.
Receiving your refund
We’ll refund your money in the same way you paid for your purchase(s). The refund will be made to the card you used to pay for the goods. Please allow five to ten working days after we receive back the goods for the refund to show in your account.
These returns do not affect your statutory legal rights.
For any other questions, please contact our customer services team by going to our Contact and Help page.
Alternatively, if you didn't find what you were looking for, please see below for related articles.
Pop-Up Customer Returns Policy
Goods purchased at our pop-up shops at Waterloo Station or London Bridge Station can be returned via the pop-up postal returns online portal until 31st January 2020 for a full refund.
Purchases must be returned in their original packaging and a valid receipt of purchase must be included.
Returning your purchase(s) does not affect your statutory rights. After 31st January 2020, enquiries regarding faulty products will be managed via our customer services team at the Notonthehighstreet Head Office. They can be contacted here.