Christmas pop-up shop returns
We hope you love your pop-up purchase(s). But if you do need to return anything for any reason, we will be able to offer you a refund, provided the return meets our Pop-Up Customer Returns Policy. Please read on for more details and information about the different options you have to return pop-up purchase(s).
Goods purchased online from notonthehighstreet.com cannot be returned via our pop-ups or via the pop-up postal returns online portal. To return goods purchased online from notonthehighstreet.com, please follow our standard Returns Policy.
You can return your unwanted or faulty pop-up goods whilst our pop-ups are live (your statutory rights won’t be affected):
- Waterloo Station 1st November - 17th November 2019
- London Bridge Station 4th November - 21st December 2019
We are unable to exchange unfaulty goods after our London Bridge Station pop-up shop closes on the 21st December 2019.
If you purchased something from one of our pop-up shops (at Waterloo Station or London Bridge Station) and would like to return it without having to go back to the pop-up shops, you can do so via our pop-up postal returns online portal.
Please note that, in order to use the online portal, you must have access to a printer to generate a returns label. You’ll also need to be able to wrap and package the goods appropriately for safe transport.
To return your pop-up purchase(s) by post, please follow these six simple steps:
Step 1: Visit our postal returns online portal HERE, and follow the instructions to tell us you want to return your purchase(s).
Step 2: Input your details and provide the reason for your return.
Step 3: Print your returns label and attach it to the packaging.
Step 4: Pack the goods in secure packaging and seal the parcel.
Step 5: Return the parcel to the returns address listed on the returns label no later than 14 days after the day on which you communicate your decision to cancel.
Step 6: Post the goods.
It’s always a good idea to keep the proof of postage until your return has been processed. Items returned without proof of postage are sent at your own risk.
Goods returned and received via this portal will be sent back to us and inspected. A refund will be issued in accordance with the return reason and condition of the goods. You will receive an automated email confirming the details of your refund.
Returns must be accompanied with a proof of purchase (receipt or e-receipt), documentation (in the parcel) as to the reasons for the return, and your personal details.
Receiving your refund
We’ll refund your money in the same way you paid for your purchase(s). The refund will be made to the card you used to buy the goods. Please allow five to ten working days after we receive back the goods for the refund to show in your account.
Your rights
These returns do not affect your statutory legal rights.
Other questions?
For any other questions, please contact our customer services team by going to our Contact and Help page.
Alternatively, if you didn't find what you were looking for, please see below for related articles.
Christmas Pop-Up Shop Returns Policy
Goods purchased at our pop-up shops at Waterloo Station or London Bridge Station can be returned for a full refund via (i) the pop-up shops, until 21st December 2019 or (ii) the pop-up postal returns online portal, until 31st January 2020.
Purchases must be returned in their original packaging and a valid receipt of purchase must be included.
Returns do not affect your statutory rights. After 31st January 2020, enquiries regarding faulty products will be managed via our customer services team at the Notonthehighstreet Head Office. They can be contacted here.